LionsDeal Restaurant Equipment and Supplies Store Policy
Most of the products we sell ship directly from the manufacturer within 1-5 business days from the date of order. The average time of arrival is 3 to 12 business days, depending on your location versus that of the vendor. Exceptions, such as freight items or items that are made to order, are noted on individual product pages. This may include items with extended lead times such as those for custom china, tents, linens or other custom made items. We will try our best to get any order shipping by an expedited method out the same day as long as the order is received by 1pm, EST. Once shipped, you will be automatically emailed with a tracking confirmation notification.
Out of Stock
Merchandise that we are no longer able to get is removed from the web site when sold out. Items available but not currently in stock generally take 2 weeks for shipment from the manufacturer. We endeavor to always identify such items on the web site as requiring more time for delivery. However, it is always possible that a sudden burst of orders will leave us out of stock just as your order arrives. In such cases, we will promptly notify you by e-mail that the item is back ordered and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait.
At LionsDeal.com, your complete satisfaction is our top priority!! If you are unhappy with your purchase for any reason, simply contact us so we can issue you a RA (Return Authorization) number and provide you with all the proper return instructions. Please be advised that there will always be at least a 25% restocking fee on all returns (other than the exceptions listed below) and that outgoing and incoming freight charges are never refunded. On items that qualified for free shipping, the customer will be responsible to pay the initial shipping fees incurred by LionsDeal.com. Since we deal with many vendors and products, a RA number is ALWAYS required for any return to be processed. Please be aware that if you fail to contact us and get a proper RA number, return any merchandise along with your RA that you did not receive authorization to return, or if your merchandise is returned in unsatisfactory condition, you will not be credited for your return. You may only return items up to 10 business days after receipt and we can only accept merchandise repackaged in its original packing, and received as satisfactory and re-sellable goods deemed by LionsDeal.com, or the vendor. Also, after you have gotten your return authorization number, you must ship your merchandise back within 10 business days or the return authorization number will expire.
If the merchandise you receive is defective or damaged according to industry standards, we will rectify the situation immediately. Although we do all we can at LionsDeal.com to ensure that the right product arrives at your doorstep in perfect condition, sometimes things go wrong and an item must be returned. The manufacturer has final say in determining if a product is defective. If a purchase arrives defective, damaged, or in error, you will not be charged for return shipping or a restocking fee. If you have received damaged, improper*, or defective merchandise, contact us immediately and we will do everything possible to reconcile the situation as quickly as possible.
All information and graphics appearing on these pages is copyright protected either by the manufacturer of the goods displayed or by LionsDeal.com. All rights reserved. Images used herein are protected by copyright of either LionsDeal.com, the manufacturer of the goods, or stock photo agencies and cannot be reprinted or sold without the written permission of the copyright holder.
While LionsDeal.com has tried very hard to ensure the accuracy of the product information in our online store, we are not responsible for typographical errors or technical inaccuracies.
LionsDeal.com disclaims liability for misprints, incomplete, stale or otherwise inaccurate pricing provided on web-site. Furthermore, LionsDeal.com reserves the right to change its prices at any time without notice.
If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us.
Toll Free: 877-546-6059
Local NY Number: 516.792.9595
Mail: LionsDeal Restaurant Equipment and Supplies
27 Chestnut Street
Suffern, NY 10901