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Expert Customer Care Return Policy

At your complete satisfaction is our top priority!! If you are unhappy with your purchase for any reason simply contact us so we can issue you a RA (Return Authorization) number and provide you with all the proper return instructions. Please be advised that there will be a 15% restocking fee on all returns (other than the exceptions listed below) and that outgoing and incoming freight charges are never refunded. On items that qualified for free shipping, the customer will be responsible to pay the initial shipping fees incurred by Since we deal with so many vendors and products, an RA number is always required for any return to be processed.

Please be aware that if you fail to contact us and get a proper RA number, return any merchandise along with your RA that you did not receive authorization to return, or if your merchandise is returned in unsatisfactory condition, you will not be credited for your return. You may only return items up to 30 business days after receipt and we can only accept merchandise repackaged in its original packing, and received as satisfactory and re-sellable goods deemed by, or the vendor. Also, after you have gotten your return authorization number, you must ship your merchandise back within 30 business days or the return authorization number will expire.

If the merchandise you receive is defective or damaged according to industry standards , we will rectify the situation immediately. Although we do all we can at to ensure that the right product arrives at your doorstep in perfect condition, sometimes things go wrong and an item must be returned. The manufacturer has final say in determining if a product is defective. If a purchase arrives defective, damaged, or in error, you will not be charged for return shipping or a restocking fee. If you have received damaged, improper*, or defective merchandise, contact us immediately and we will do everything possible to reconcile the situation as quickly as possible.

All orders that are returned to shipper are subject to a 15% restocking fee and shipping charges are not refundable. We will also deduct the return shipping cost from the refund.