Information and Contact for Your Business
Product Information:
Order Information
Shipping and Handling
Price Match
Store Policies
How We Do Business
Information and Contact for Your Business
Phone Number - 877-546-6059 or 516-792-9595
Email -
contactus@lionsdeal.com
Hours of Operation - Our offices are open
Monday through Thursday from 9am-5pm and Fridays from 9am-2pm EST
About Us - In an industry where the power of
solid pricing is everything, LionsDeal.com has emerged as a leader in both price
and customer satisfaction. LionsDeal.com was the vision of several leading
industry specialist who wanted to create a straightforward website where price
and service were of highest regard. Together, their combined industry savvy,
longstanding industry relationship and buying power have emerged to create the
most thorough and powerful site of its kind!
LionsDeal.com has one single focus, getting you the best items at the best
prices, and making sure that they arrive as promised, quickly and just as you
expect them! Our sophisticated technology has taken the guess work out of the
entire ordering process. LionsDeal.com gives you the ability to check stock, get
volume pricing, get real time status of your order and much more all within the
reach of an easy to navigate website designed with you in mind.
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Product Information:
I need more specific information about a product on your website than what you have provided, what should I do?
Contact us and we'll be happy to answer any questions you have.
Can I get a better price if I'm ordering large quantities of an item?
At LionsDeal.com our prices can't be beat! If you'd like to inquire about special pricing please feel free to contact us or to fill out a Special Quote form and we will respond to you.
Returns and Exchanges
What is your Return Policy?
At LionsDeal.com your complete satisfaction is our top priority!! If you are unhappy with your purchase for any reason simply contact us so we can issue you a
RA (Return Authorization) number and provide you with all the proper return instructions. Please be advised that there will always be at least a 25% restocking fee on all returns (other than the exceptions listed below) and that outgoing and incoming freight charges are never refunded. Since we deal with so many vendors and products, a RA number is ALWAYS required for any return to be processed. Please be aware that if you fail to contact us and get a proper RA number, return any merchandise along with your RA that you did not receive authorization to return, or if your merchandise is returned in unsatisfactory condition, you will not be credited for your return.
You may only return items up to 10 business days after receipt and we can only accept merchandise repackaged in its original packing, and received as satisfactory and re-sellable goods deemed by
LionsDeal.com, or the vendor. Also, after you have gotten your return authorization number, you must ship your merchandise back within 10 business days or the return authorization number will expire.
If the merchandise you receive is defective or damaged, we will rectify the situation immediately. Although we do all we can at LionsDeal.com to ensure that the right product arrives at your doorstep in perfect condition, sometimes things go wrong and an item must be returned. If a purchase arrives defective, damaged, or in error, you will not be charged for return shipping or a restocking fee. If you have received damaged, improper*, or defective merchandise, contact us immediately and we will do everything possible to reconcile the situation as quickly as possible. Back to top
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Order Information
How do I place an order?
At LionsDeal.com you are in control and our goal is to make you feel 100% comfortable placing your order. Hence, we offer multiple ways of doing so for your convenience.
The easiest way to place an order is online. For those who are nervous about making an online transaction, please be aware that our shopping process is guaranteed to be secure with the state of the art 128-bit encryption technology which ensures your information will be kept private and is hacker proof.
To add an item to your cart, simply click the "Add to Cart" button to the right of any product you wish to purchase. When you are ready to place your order click "View Cart" and the shopping cart will guide you through the remaining steps.
Should you wish to place your order over the phone with a LionsDeal.com product representative contact us and we will be happy to assist you in any way possible. Back to top
What payment methods do you accept?
To make your shopping easier, LionsDeal.com offers several payment options. We accept:
Online:
Master Card
Visa
American Express
Discover
PayPal
E-Check
Via Mail:
Personal/Company Check
Cashier's Check
Money Order
DO not send cash. If you'd like to pay by a method other than credit card or check, please contact us. If you are paying with a Check or Money Order, please reference your ORDER
ID# in the memo section and send all Payments to:
LionsDeal.com
140A Washington Ave
Cedarhurst, NY. 11516
Please note that all non-credit card payments will be held until the check or money order is deposited and cleared (usually around 7 business days from receipt of payment) and merchandise will be shipped at that time only. Back to top
Tax Information - Any merchandise being shipped to NY will be charged sales tax.
How do I redeem a coupon, gift card, or store credit?
Upon completion of your order, make sure to enter your coupon, gift card, or store credit number in the allotted section of the checkout page. You should see the discounted amount applied to your order at this time. Please note that this is the only place where a coupon can be redeemed and if you fail to enter your coupon at this point it will not be validated at a later time. Also please note that all coupons are subject to approval based on the date of the coupon's expiration and the limit of one coupon per customer (a customer is considered any party using similar billing, shipping, or credit card information). Back to top
How do I know I'm getting a quality product when I order from LionsDeal.com?
At LionsDeal.com our years of expertise in the industry work to your
advantage. We only deal with the top manufactures in the industry who sell the
most cutting edge wares at the best prices. You can rest assured that if we have
the item on our site, it is of superior quality.
How do I cancel an order?
If you would like to cancel an order you have placed- simply contact us and as long as it hasn't shipped we will be happy to accommodate your request.
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Shipping and Handling
How can I check the status of my order?
If you already have an account, simply sign in by selecting the Register button on the upper right of any page and logging into your account. You will be able to see in real time exactly what is going on with your order at any time. You may also contact us and we will be happy to provide the latest status of your order. Back to top
How long will it take to receive my order?
Most of the products we sell ship directly from the manufacturer within 1-5 business days from the date of order. The average time of arrival is 3 to 12 business days, depending on your location versus that of the vendor. Exceptions, such as freight items or items that are made to order, are noted on individual product pages. This may include items with extended lead times such as those for custom china, tents, linens or other custom made items. We will try our best to get any order shipping by an expedited method out the same day as long as the order is received by 1pm, EST. Once shipped, you will be automatically emailed with a tracking confirmation notification. Back to top
Where is my order going to ship from?
At LionsDeal.com we ship from over 20 warehouses throughout the United States to ensure the timeliest shipping. The exact location of the warehouse depends on the
item(s) you have selected. Be advised that products ordered from different vendors may arrive on separate dates or may be substituted for products of equal or better quality from a different vendor. If you do not want any substitutions please state so in the notes section of your order. Back to top
Do you ship internationally or to FPO's APO's or PO Boxes?
We are happy to announce that we can ship internationally. When you check out, simply click on the big green button at the bottom of the page that says: "International Orders" and follow the steps to receive your shipping quote and process your order.
However, we cannot ship to PO boxes, APO's or FPO's at this time. If you place an order and list one of these in your "ship to" address, we will contact you for a physical delivery address. If we do not receive a response from you within 48 hrs, we will cancel your order. Back to top
What if I need faster shipping?
On most of our products we offer four levels of shipping services to accommodate your needs. You can ship via UPS Ground which is the most economical means of shipment, or you can choose expedited shipping of 3 Day Select, 2nd Day Air, or even Overnight should you require the product in a rush and most orders placed by 2pm EST will be processed the same day. Please note that UPS only counts business days as shipping days-Saturdays and Sundays are not considered shipping days. Back to top
Can I use my own shipper account or can I pick up the order directly from your warehouse?
Unfortunately, we cannot ship under another shipper number and our warehouses are not set up for pickups. The only exception is when a product is shipping truck- in which case we might be able to allow a trucking company that you hire to pick up directly from one of our shipping docks. Please contact us to get more information or see if this is a possibility for your order. Back to top
I only received part of my order- where is the other part?
Because we ship from multiple warehouses, it is quite common that your items will be shipping from more than one location. Since we have warehouses throughout the US, some items may take longer in transit than others. Please rest assured that your order will arrive in a timely manner.
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Free Shipping Offer
How does your free shipping offer work?
Lionsdeal is pleased to offer free shipping on orders over $195.00 that can be shipped via UPS Ground. This offer is valid for ground shipping only. If the cost of shipping is over 10% of the total order we reserve the right to charge you for shipping costs. We will always notify you and get your permission before we add any charge to your order. Shipments via common carrier are not eligible for this offer. Your order must total $195.00 not including tax and after any other discounts. Lionsdeal reserves the right to change or discontinue this offer without any notice. We also reserve the right to refuse any particular order. We will always inform you of shipping charges if your order does not qualify for free shipping before your order is processed. This offer is valid to U.S. addresses in the 48 contiguous United States.)
My order was over 195.00 and yet it didn't qualify for free shipping- why not?
Only orders that qualify for UPS Ground shipping qualify for our free shipping offer. If the cost of shipping is over 10% of the total order we reserve the right to charge you for shipping costs. If you have any item in your cart that must ship via truck or by any other method, a freight charge will be assessed. We will contact you with a freight quote and to discuss your options once the order is placed or you can always contact us and we'll be happy to assist you with your inquiry.
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International Shipping
How does your international shipping work?
Lionsdeal has partnered with a trusted third-party company, iShopUSA, to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to
iShopUSA Customer Service Department.
Shipping costs may vary considerably based on four factors:
| Order size & weight
Destination country
Shipping preference
Duties & taxes collected by your government |
These are determined during the checkout process. To see the shipping costs for your specific order, please continue shopping and begin your checkout.
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Price Match
How are your prices so much lower than other sites?
When you shop with LionsDeal.com you know you are getting bottom line pricing backed by a team of professionals who will do whatever it takes to make your shopping experience the best you've ever had. Our no-frills marketing strategy coupled with our stellar vendor relationships and buying power guarantees that you are getting the best price without having to source out several sites.
At LionsDeal.com we only stock the highest end products and sell them at prices that are well below industry standards. Our best customer at LionsDeal.com is our educated consumer who knows that they can rely on our expertise in the industry and our low price guarantee to get the best deal available.
Do you match prices?
We want every customer to feel that they receive the best deals possible
shopping at Lionsdeal.com. Shop for all your items here knowing that even if you
find them elsewhere at a lower price, Lionsdeal.com offers a 110% price match
guarantee! If you find your exact item, with the same make, model, and color, at
a lower price online, email us within 3 days of purchase to receive the
difference + 10%.
How It Works: To be eligible for the price match, the item you find at the lower
price must be the exact same product: make, model, and color, as purchased on
Lionsdeal.com. The claim must be submitted to Lionsdeal.com via email within 3
days of purchase. The difference +10% will be refunded as a store credit, good
for 60 days from date of issue.
How Many Times Can I Use the Price Match?
You may apply the price match guarantee on up to 5 of the same item at
Lionsdeal.com. Customers are limited to 3 claims every thirty days.
Is Shipping & Handling Calculated into the Price?
The price match applies to the Lionsdeal.com price before additional shipping costs, handling fees, or taxes.
Do You Price Match Any Store?
The 110% price match applies to online orders only and to prices shown by online vendors on items currently in stock. The other store must be an established online store, not an auction or liquidator site. The price match does not apply to sites offering factory refurbished, closeout, or returned items or to sale or promotional prices, rebates, coupons, bulk discounts, or membership pricing. Lionsdeal.com must be able to confirm the price in order to qualify you for the price match guarantee.
Limitations Lionsdeal.com reserves the right to be the final determiner of eligibility of the price match guarantee. Terms and conditions of the price match are subject to change without notice.
Submit a Price Match Claim Email us with the following information and a customer service representative will contact you within 3 business days.
Email
lowerprice@lionsdeal.com with The Lionsdeal.com product code (found under
Product Information) you found a lower price on
The web address (link) to the lower priced item
The lower price
The name of the online company you found the lower price at
How many of the item that you wish to purchase
Let us know if you already placed an order with us. If you have please include your order date and order
#.
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Store Policies
Delivery
Orders received are shipped the next business day provided the item/s ordered are in stock. We make every effort to identify on the web site items that are currently backordered to us or ship from the manufacturer, and these items may take several weeks for delivery. The method you choose for shipping will determine the cost and estimated delivery time.
Out of Stock
Merchandise that we are no longer able to get is removed from the web site when sold out. Items available but not currently in stock generally take 2 weeks for shipment from the manufacturer. We endeavor to always identify such items on the web site as requiring more time for delivery. However, it is always possible that a sudden burst of orders will leave us out of stock just as your order arrives. In such cases, we will promptly notify you by e-mail that the item is back ordered and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait.
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How We Do Business
Legal Information
All information and graphics appearing on these pages is copyright protected by either the manufacturer of the goods displayed or by LionsDeal.com. All rights reserved.
If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us.
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